Hospitality Security Services That Reflect Your Brand
In hospitality, guest satisfaction begins with a sense of safety. From boutique hotels to full-scale resorts, Prosegur provides hotel and hospitality security services designed to protect guests, staff, and assets, while preserving the atmosphere of comfort. Our security guards are trained in front-facing professionalism, discreet intervention, and emergency response tailored to the hospitality industry. Whether securing lobbies, managing access points, or supporting overnight operations, we align every strategy with your brand and property.
How Our Security Service Supports Hotels and Resorts
Enhanced Guest Comfort and Safety
Our guards blend into your hospitality environment while remaining alert to risks. Their presence reassures guests and helps maintain a calm, controlled atmosphere during peak activity.
Support for Front Desk and Concierge Teams
We ease the burden on hotel staff by managing guest disputes, handling security concerns discreetly, and assisting with high-traffic check-in periods—all while representing your brand with professionalism.
Protection of Staff-Only and Service Areas
Back-of-house zones like kitchens, storage, and maintenance areas are kept secure with patrols, access logs, and incident oversight, protecting employees, equipment, and inventory.
Scalable Security for Occupancy Changes
From seasonal surges to on-site conferences or VIP arrivals, we scale up or down with mobile patrols, on-site guards, and event-specific strategies tailored to your hotel’s unique needs.
Hospitality Security Training For Prosegur Guards
Prosegur’s hotel and hospitality training equips guards to operate with professionalism, discretion, and customer awareness in dynamic guest environments. Guards are trained to balance approachability with vigilance, maintaining the standards of your brand while actively mitigating risk. Key components include:
Prosegur guards are trained to deliver security services with the warmth and professionalism expected in high-end hospitality settings. This component emphasizes respectful guest engagement, maintaining calm during high-pressure moments, and resolving disputes or disturbances discreetly. Guards learn to support front desk staff, event coordinators, and concierge teams while reinforcing a sense of safety without disrupting the guest experience.
With frequent foot traffic from guests, staff, and third-party service providers, access control in hotels and resorts must be precise yet unobtrusive. Guards are trained in managing guest-only zones, overseeing secure entrances and exits, and verifying credentials for vendors, contractors, and delivery personnel. This training ensures that only authorized individuals access critical areas such as executive floors, back-of-house operations, and loading docks.
This component equips guards to respond quickly and competently to fire alarms, medical incidents, evacuations, power outages, and other emergencies that may impact guests and staff. Guards are trained in hotel-specific safety protocols, incident reporting procedures, and coordination with internal teams and local emergency services. The goal is to minimize disruption, ensure guest well-being, and protect property assets under a wide range of conditions.
In today’s hospitality environment, maintaining discreet yet effective surveillance is critical. Guards are trained to monitor lobbies, elevators, hallways, and back-of-house areas using both physical patrols and remote systems. This training includes loss prevention strategies for both guest property and hotel assets, radio communication etiquette, and coordination with security supervisors, hotel management, and external responders when needed.
Addressing Hotel and Resort Security Challenges
Managing Guest and Visitor Access
Hotels and resorts experience high volumes of foot traffic daily, ranging from overnight guests and day visitors to outside contractors and vendors. With rigorous but guest-friendly access protocols, the risk of unauthorized entry and service disruptions increases.
Prosegur’s Solution:
- Credential verification, keycard enforcement, and guest list validation at access points
- Secure sign-in procedures for vendors, event staff, and deliveries
- Roving patrols and mobile checkpoints to safeguard restricted areas such as executive floors, spas, or back-of-house corridors
Ensuring Overnight and Back-of-House Security
Hotel security risks tend to increase after hours when staffing levels are lower and attention shifts to quieter areas. Service entrances, maintenance corridors, and loading docks become potential vulnerabilities for theft or trespass.
Prosegur’s Solution:
- Dedicated overnight guards trained to maintain visibility while minimizing guest disturbance
- Surveillance and patrols targeting low-traffic areas like kitchens, garages, and engineering rooms
- 24/7 remote monitoring through our iSOC to detect unauthorized activity and support swift response
Responding to Guest Incidents and Emergencies
Guest-related incidents can range from noise complaints and physical altercations to health emergencies or fire alarms. Your security team must be prepared to act quickly while aligning with hospitality protocols.
Prosegur’s Solution:
- Guards trained in CPR, first aid, and incident de-escalation
- Integrated response coordination with hotel teams, EMS, and local authorities
- Incident documentation that supports internal reporting and liability management
Protecting Brand Reputation and Guest Experience
Security presence should reassure, not intimidate. For hotel brands focused on luxury, relaxation, or business travel, striking the right tone is critical.
Prosegur’s Solution:
- Guards selected and trained for guest etiquette, calm communication, and service-first behavior
- Strategic post positioning to provide visibility without interfering with operations
- Feedback-driven performance and reporting to support service standards
FAQs About Hospitality Security Services
We provide tailored hotel security services including guest safety protocols, access control, lobby and back-of-house monitoring, emergency response, and 24/7 on-site and remote coverage.
Our iSOC provides 24/7 remote surveillance for parking garages, delivery areas, and late-night activity zones. Behind every alert is a dedicated security agent who is constantly monitoring activity, supporting on-site guards, and ready to act the moment something seems out of place. This human oversight ensures that technology isn’t just watching — it’s backed by trained professionals who can assess situations, provide real-time alerts, and help deliver faster, more effective responses to incidents.
Yes. Our guards undergo specialized training in hospitality etiquette, customer service, conflict de-escalation, and discreet incident handling to ensure guest comfort and property security.
Absolutely. We manage entrances, verify credentials, monitor vendor check-ins, and coordinate with concierge or facilities staff to track guest lists and service personnel efficiently.
Yes. Our guards monitor hallways, service corridors, staff entrances, and kitchens during night shifts to prevent unauthorized access, theft, or disturbances while maintaining a quiet, professional presence.
We train guards to respond to medical incidents, fires, evacuations, and guest disturbances. Coordination with hotel teams and local responders ensures swift action with minimal disruption.
Yes. We provide security services for independent hotels, multi-property groups, and national hospitality brands with scalable protocols, centralized reporting, and consistent service standards.
To request a security consultation or proposal for your hotel or resort, please complete the contact form or call us at (800) 405-1832.
Let's Talk Hotel and Hospitality Security
Looking for security solutions for your hotel or hospitality property? Complete the form below and a member of our team will contact you to discuss how Prosegur can help ensure a safe and welcoming environment for your guests and staff.
