Smarter Video Monitoring, Stronger Protection
Prosegur’s remote security services enhance your 24/7 protection strategy by blending advanced video surveillance with live, trained remote agents for immediate response and sound judgment. As a UL Listed monitoring center, our iSOC meets rigorous safety standards while delivering dependable monitoring that includes perimeter surveillance, alarm verification, voice-down protocols, and virtual patrols. Our teams remotely manage entry points, verify visitors, and provide live video-enabled safety escorts, supported by AI-driven analytics, emergency communication, and system health monitoring, ensuring constant oversight so you can stay focused on your operations.
Prosegur iSOC - UL Listed Video Monitoring Center
The iSOC, located in Lowell, MA, is our state-of-the-art virtual security operations center and the cornerstone of our remote monitoring services. As a provider of UL Listed video monitoring services, our iSOC meets the industry’s highest safety and performance standards. Equipped with advanced technology and staffed by highly trained security professionals, the iSOC ensures your business is protected 24/7 through the integration of sophisticated video surveillance and expert human monitoring.
Advantages of Remote Security Services
Effective Coverage Across Multiple Sites
Remote security services allow businesses to extend surveillance and response capabilities to several locations simultaneously. This scalable approach reduces overhead and maintains quality protection.
Crime Deterrence With Remote Intervention
Live audio warnings and remote interventions quickly stop intruders or trespassers in their tracks, helping to prevent costly security breaches before they ever occur through the use of technology.
Faster Response Time to On-site Incidents
Our remote security agents are continuously monitoring your sites and can immediately dispatch law enforcement or on-site personnel the moment a verified threat is detected.
Audit Trail & Incident Documentation
Surveillance footage triggered by events is recorded, providing clear evidence for investigations, liability claims, or compliance audits.
Core Remote Security Services
Perimeter Threat Detection & Live Response
Proactively detect and respond to unauthorized access with real-time video surveillance, voice-down protocols, and alarm verification.
Entry/Exit Verification & Management
Enhance security by virtually monitoring and validating all access points, including vehicle gates, pedestrian entries, and secured doors, with real-time oversight.
Concierge & Visitor Management
Deliver professional front desk and visitor services, virtually. Our agents verify guests, support tenants, manage inquiries, and enhance overall access security.
Live Patrol Rounds
Scheduled virtual patrols conducted by trained agents to detect anomalies, deter threats, and supplement guard activity.
Video Alarm Verification
Ensure every trigger is verified. Real-time monitoring by trained agents who review video feeds the moment an alarm is triggered, ensuring faster response and reducing false alarms.
Live Safety Escort
Offer employees and visitors peace of mind with real-time, virtual escort services supported by live video oversight for safer movement throughout your facilities.
Proactive Security System Health Monitoring
Through proactive security system health monitoring, we identify and resolve potential issues before they impact your protection, keeping your systems operating at peak performance.
Dedicated Monitoring
Client-dedicated monitoring agents provide 24/7 oversight, ensuring every security alert is promptly addressed by trained professionals who know the client site(s) inside and out.
Advanced Monitoring & Risk Management at the
Risk Operations Center (ROC)
Intelligence-driven virtual solutions, delivered by Prosegur's Global Risk Services (GRS) division, help organizations anticipate, monitor, and respond to risks anywhere in the world. Our trained agents at the ROC, located within Prosegur’s iSOC, provide continuous situational awareness and protection giving businesses the insight and resilience they need to operate securely and confidently.
- Analytics & Business Intelligence
- Situational Awareness Risk Intelligence
- Travel Risk Management
- Corporate Security Global Hotline Management
- Critical Mass Communication
- Social Media & Dark Web Monitoring
- Global Crisis Management
- Supply Chain GPS Tracking & Live Monitoring
Additional Support Capabilities
Business Call Answering Center
Ensure every call is answered. Our team manages overflow, emergency, and after-hours calls with professional dispatch services.
Mass Broadcast Alerts and Notifications
Broadcast clear, consistent alerts to your teams during incidents. Our system supports fast and reliable crisis messaging.
Intrusion & Fire Alarm Response
Partnering with a trusted third-party, we monitor and respond to intrusion and fire events to protect lives and assets.
Health & Life Safety Monitoring
We provide continuous monitoring for health and life safety systems, ensuring immediate intervention when every second counts.
Learn More About Enhancing Your Security Systems with Our Remote Security
Take your security strategy to the next level by combining Remote Security Monitoring with fully integrated security solutions. Prosegur’s advanced technologies and tailored systems work together to provide seamless protection and enhanced operational efficiency.
FAQs About Remote Security Services
Remote security services combines live video surveillance, AI-driven analytics, and trained remote agents to monitor your property in real time. These remote operators can intervene with live audio warnings, assess incidents instantly, and notify authorities without delay while traditional security guards are patrolling other areas or during off hours.
Yes, our iSOC is UL listed. This certification ensures that our facility meets stringent standards for safety, reliability, and performance as outlined by Underwriters Laboratories (UL), a globally recognized safety science organization.
In most cases, yes. Our security experts will evaluate and determine if we can seamlessly integrate with your CCTV cameras, access control systems, and alarms to strengthen security without requiring a full system replacement.
Trained remote security professionals assess the situation in real-time, issue live audio warnings, alert on-site teams, or notify law enforcement to ensure a fast and effective response, depending on protocols set by the stakeholders.
Yes, our remote agents are able to provide 24/7 monitoring to ensure your property remains protected at all times.
Yes, Prosegur Security operates 14 state-of-the-art iSOCs worldwide. These facilities allow us to monitor and support your sites wherever they are located, providing consistent global coverage and expertise.
By combining AI-powered software with the expertise of our security agents, we quickly filter out false alarms so only genuine threats trigger a response. This saves time, prevents unnecessary emergency calls, and ensures faster attention to real security events.
Upon completion of a proactive patrol or reactive response, our agents include detailed reports, time-stamped video footage, incident logs, and analytics to ensure comprehensive documentation and compliance for all clients.
To learn more or request a customized site security assessment, fill out the contact form on this page or call our security team at (800) 405-1832. Our experts will evaluate your needs and recommend a solution tailored to your business.
