Security Operations Center for 24/7 Protection
Prosegur’s iSOC is more than a monitoring center—it’s a UL Listed facility in the U.S. that sets the highest standard for security operations. Combining state-of-the-art systems, real-time analytics, and expert operators, the iSOC strengthens and streamlines your security program. With integrated video surveillance, access control, intrusion detection, and audio intervention, we deliver round-the-clock virtual guarding and proactive protection that keeps your people, property, and processes safe.
How The iSOC Supports Your Business Operations
24/7 Crime
Deterrence
Remote patrol agents deliver proactive, around-the-clock surveillance and rapid response based on events, with live audio warnings and remote interventions to stop intruders or trespassers in their tracks and prevent security breaches before they occur.
National and Global Coverage
Live audio warnings and remote interventions from our agents can stop intruders or trespassers in their tracks, preventing security breaches before they occur at any of your sites worldwide service by Prosegur.
Faster Response to Incidents
Remote security teams are constantly monitoring sites and verifying alerts, and can dispatch law enforcement or on-site personnel instantly when threats are detected.
Audit Trail & Incident Documentation
Surveillance footage triggered by events is recorded, providing clear evidence for investigations, liability claims, or compliance audits.
Tom Fales Jr.
Senior Director of Services, iSOC
"Every alert we monitor and every quick response we deliver comes from a simple commitment—to protect what matters most. Behind the scenes, our team works around the clock as a quiet but constant force keeping our clients safe."
Remote Security Services in Action
24/7 Protection for Your Business
iSOC agents enhances your protection through advanced remote security services. By combining live video surveillance, access control, intrusion detection, audio intervention, and virtual patrols, we ensure 24/7 coverage for your business.
Prosegur Security USA – iSOC Office
220 Howard St
Lowell, MA 01851
Phone: (800) 405-1832
Email: contact.us@prosegur.us
State License: LW0513A
Frequently Asked Questions
Yes, our iSOC is UL listed. This certification ensures that our facility meets stringent standards for safety, reliability, and performance as outlined by Underwriters Laboratories (UL), a globally recognized safety science organization.
Every alert and live feed is monitored by trained Prosegur security agents inside our virtual security operations center. These professionals combine real-time video analytics with human judgment to verify alarms, issue live audio warnings, and coordinate rapid responses. This human oversight ensures that your business is not only protected by technology, but also by experienced experts watching over it 24/7.
Traditional on-site guards play a vital role in maintaining a visible presence and responding on the ground. Prosegur’s iSOC remote security agents complement that role by providing continuous, technology-driven monitoring and intervention around the clock. From real-time alarm verification and proactive audio warnings to instant escalation to on-site teams or law enforcement, our remote agents fill the gaps that a single guard—or even a team—can’t cover alone. Together, this hybrid approach creates a stronger, smarter, and more resilient security program.
Through the security equipment installed at your site—such as speakers and integrated surveillance systems—iSOC agents can deliver live voice warnings, also known as “voice-downs,” directly to the scene. When suspicious behavior is detected, trained operators use this on-site technology to issue real-time audio commands that deter trespassers, prevent incidents before they escalate, and reduce the need for unnecessary law enforcement involvement.
Live Patrol Rounds are proactive, 24/7 virtual security patrols conducted by our remote operators at the iSOC through advanced video surveillance and real-time monitoring. Customized to your facility’s specific needs, these rounds focus on low-traffic and vulnerable areas—enhancing security efficiency and helping prevent incidents before they occur.
Prosegur’s iSOC serves as your centralized security hub, where our agents seamlessly integrate video surveillance, access control, intrusion detection, audio intervention, and virtual patrols into one powerful system. With 24/7 coverage, our specialists continuously monitor live feeds, verify alarms, and coordinate rapid response—ensuring your operations stay protected and risks are minimized.
24/7 Virtual Guarding Patrols are proactive, remote security patrols conducted by iSOC operators using video surveillance and real-time monitoring. These patrols can be tailored to your facility’s unique needs and focus on high-traffic or vulnerable areas—maximizing security efficiency while preventing incidents before they escalate.
Yes. Many businesses choose a hybrid security model that combines the iSOC’s remote monitoring capabilities with on-site security personnel. This integrated approach ensures thorough coverage, leveraging the best of both real-time technology and human presence to protect your assets and operations.
To learn more or request a customized site security assessment, fill out the contact form on this page or call our security team at (800) 405-1832. Our experts will evaluate your needs and recommend a solution tailored to your business.