iSOC Security Operations Center

Watching Your Facilities When You Can’t

Remote Security Services 

Prosegur’s iSOC (Security Operations Center) is the center from which, combining state-of-the-art technology, intelligent data processing and professional excellence, we remotely manage our customer’s security services and business processes.


All these services are managed remotely with state-of-the-art equipment and systems that include the highest standards of security and technology, and guarantee a secure environment in each of our customer’s facilities. We protect goods and people, prevent accidents and supervise production processes.

remote monitoring

Virtual Patrols 24/7

Connecting to your CCTV cameras from our 100-person monitoring center in Massachusetts, we conduct detailed patrols of your facilities 24/7/365. During these patrols, our agents will watch your cameras, move those that have PTZ (pan/tilt/zoom) capability and address any unwanted activity. Each patrol is documented with a detailed report.

Audio Intervention that Can Stop Crime Before It Happens

For sites that have audio announcement capability, our monitoring agents can make live announcements to any persons trespassing or exhibiting other unwanted behavior. These “voice-downs” have been proven highly effective at stopping intruders without having to involve the police. If your sites are not equipped with audio equipment, we can help you upgrade them.

remote monitoring
remote monitoring

Alarm Verification & Quick Response

False alarms are a nuisance not just for companies who experience them but for local police forces as well. One important benefit of Prosegur remote monitoring is our ability to visually verify alarms via live video before dispatching on-site security guards or calling law enforcement. From our experience, police also respond quicker if we can confirm to the 911 dispatcher that we see the intruder on live surveillance video.

Easier Entry and Exit Management

Using our surveillance video technology we can manage access control for any type of facility. This includes checking in visitors and vendors using video verification, managing key-fob systems, receiving alarms for secured doors and areas, and more. We also provide detailed, accurate reporting on visitor volumes, patterns and potential risk factors.

remote monitoring
remote monitoring

Stronger Perimeter Protection

Using advanced video analytics we provide smarter and better perimeter protection by identifying potential intruders before they try to enter your facility. We can also set up a geofence so that your security cameras watch for movements in a specific part of the facility, or that look for movements in a specific direction.

Remote Video Monitoring Customized for Your Needs

One size doesn’t fit all. That’s why our remote monitoring solutions are always customized for your specific location, with your specific challenges in mind, and following your security policies.

remote monitoring

Contact Us

To speak to one of our friendly security experts about our Security Operations Center service please call (800) 405-1832 or fill out the form below and we will get back to you in under 24 hours.